Service Intelligence Podcast

Dana Hooshmand - former Head of Operations (retail) at Lyft

Episode Summary

Dana Hooshmand is the former Head of Operations (retail) at Lyft. In this episode, Dana shares his experience about building 200 support centres (Hubs) across the US and how Qminder helped him prove the ROI of face-to-face customer service.

Episode Notes

Connect with Dana on Linkedin -

Dana's personal blog:

Discover Discomfort -