In this episode we speak to David Griffith from Wolt - a food delivery platform operating in 23 countries and 180 cities. David is the Head of Customer Support in the Baltic region and he started his job right before the first wave of Covid-19 and the demand for food delivery took off. Listen in as he talks about scaling his team from 20-70 people in less than a year, the importance of empathy among support personnel and using data to improve support work.
Wolt - https://wolt.com/
David Griffith - https://www.linkedin.com/in/davidthgriffith/