Fred Gerhke is the former VP of Support at Bolt. Bolt is one of the fastest-growing tech companies in Europe, which initially started as a ride-hailing app and now also offers car rentals, micro-mobility, food delivery, and dark store solutions in 45 countries around the world. Fred began his customer support journey more than 15 years ago at Microsoft and has developed a unique system for hiring and developing people. In this episode, you'll hear awesome stories from Fred's career like creating business continuity plans for when a tsunami hits Japan and how he hired 200 new support people in 7 months at Bolt. Over the years, he has built an organization of more than a thousand people and is now taking some time off to focus on his hobbies.
Connect with Fred on Linkedin: https://www.linkedin.com/in/fredgehrke/