Service Intelligence Podcast

Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.

Episode Summary

Jorma Laiapea spent 20 years building and leading customer support teams in the outsourcing, banking, hospitality, and fintech industries. Listen in as he shares his take on great customer support, building products, and hiring the right people for your company. For the past 2.5 years, Jorma has been backing founders who create meaningful positive impact to our lives at Limitless Impact Investments.

Episode Notes

Find Jorma on Linkedin: https://www.linkedin.com/in/jormalaiapea/

Find out more about Limitless Impact Investments here: https://limitless.fund/